Refund Policy

We want you to be happy with Skissa Pro. If it isn't right for you, you can get your money back.

14-day money-back guarantee

You can request a full refund within 14 days of any payment. That includes your first payment and each renewal, whether you pay monthly or yearly. No questions asked.

After 14 days, payments are generally non-refundable. You can still cancel at any time to stop future renewals, and you'll keep Pro until the end of the period you've paid for. If something went wrong, such as a duplicate charge or a long outage, contact us anyway and we'll make it right.

How to request a refund

Payments for Skissa are processed by Paddle.com, our Merchant of Record. To request a refund, either:

• reply to the receipt email you got from Paddle, or visit paddle.net to find your order, or
• email us at hello@skissa.app with the email address you paid with.

Refunds go back to your original payment method and usually arrive within 5–10 business days, depending on your bank.

After a refund

When a subscription payment is refunded, the subscription is canceled and the workspace returns to the free plan. Your projects stay intact.

Your statutory rights

This policy doesn't affect any rights you have under consumer law, including the right of withdrawal for EU, EEA and UK consumers.